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Your Questions, Answered

Navigating Your Jewelry Journey

We're here to make your jewelry shopping experience as smooth as possible. Below, you'll find answers to common questions that many of our customers have asked over the years. If you have a question that's not covered here, please don't hesitate to reach out to our dedicated team.


Shipping and Delivery

We proudly offer worldwide shipping. Whether you're located in the United States, Europe, Asia, or any other part of the world, we can deliver our products to your doorstep.

The delivery time for our exquisite jewelry is displayed on each product page, ensuring complete transparency. Typically, our standard shipping option within the Europe takes 1 to 2 days, while international shipping may vary. Rest assured, your order will be delivered in a timely manner.

We are delighted to offer free shipping on all our products, ensuring that you receive the best value. Additionally, your order will be fully insured at no extra cost, providing you with peace of mind.

our jewelry is not only a precious purchase but also an experience. We take immense pride in ensuring that your order arrives in style. Each piece is packaged luxuriously, reflecting the beauty and elegance of our jewelry.

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and estimated delivery date of your order.

We understand the importance of timely delivery, especially for special occasions. If you have a specific date in mind for an event or celebration, please let us know during the checkout process or contact our customer support team. We will go above and beyond to ensure your order arrives on time.

Custom Jewelry

Yes, we take great pride in offering custom jewelry design services to our clients. Our team of skilled artisans and designers is dedicated to helping you create a one-of-a-kind piece that perfectly reflects your style and preferences.

Our custom jewelry design process begins with a consultation. During this consultation, our experts will discuss your vision, inspiration, and any specific requirements you have in mind. We'll work closely with you to bring your dream piece to life.

The possibilities are virtually endless. You can create custom engagement rings, wedding bands, necklaces, bracelets, and more. Whether you have a specific design in mind or need creative guidance, our team is here to assist you.

Our custom jewelry is uniquely crafted to your specifications, making it a one-of-a-kind creation. Unlike ready-made pieces, custom jewelry allows you to express your individual style and preferences, ensuring a truly personalized and meaningful piece.

The timeline for custom jewelry design varies depending on the complexity of the piece and the materials used. Our team will provide you with a clear timeframe during the consultation phase, ensuring that your custom jewelry is crafted to perfection within your desired timeframe.

Yes, we understand the importance of visualizing your custom jewelry. We will provide you with design concepts and sketches to ensure that the final piece aligns with your vision. Your input and feedback are integral to the design process.

Returns and Exchanges

At Zizov Diamonds, we want you to be completely satisfied with your purchase. That's why we offer hassle-free returns within 14 days from the date of receiving your item(s). To initiate a return, please contact our Customer Care team for further instructions. Keep in mind that all our jewelry comes with security tags attached, and removing or tampering with these tags will void your right to return the item.

We are committed to delivering jewelry of the highest quality and offer a complimentary 2-year limited warranty on all fine jewelry purchases. This warranty covers issues resulting from manufacturing defects, such as loose diamonds or prongs, missing pavé stones, broken clasps, and damaged soft chains. However, please note that it does not cover normal wear and tear, such as scratches, dents, stretched or kinked chains, or cracked stones. Additionally, it does not apply to resizes, lost center stones, or stolen pieces.

If you encounter any issues covered by our warranty, please contact us at clientcare@zizovdiamonds.com for guidance on how to proceed with your repair. Our Customer Concierge Team will assist you in initiating the repair or resizing process. Please be aware that any alterations made to our pieces by external sources will void this warranty.

Custom made products, such as rings, bracelets, necklaces, or earrings that are designed and manufactured to your specifications, are not subject to refunding and returning under the Belgian law provisions. However, if a customized product does not meet your expectations due to measurement discrepancies or manufacturing faults, you can return it for repair or adjustment within 30 days from the date of reception under certain conditions.

To return a customized product, it must meet the following conditions:

  • Measurement discrepancies with your designated sizes.
  • Manufacturing fault, where the product does not meet the specifications set by you as outlined in the order confirmation.

Please ensure that the product is returned in its original packaging, with nothing missing (original certificate if provided, accessories, packaging including gift box, case, instructions, etc.), is in perfect condition, and has not been worn. Incomplete, damaged, or dirty items will not be accepted.

You have the option of returning ordered products for resizing within 24 months from the delivery date. Resizing can take up to 3 (three) weeks to complete.

If you have any more questions or need further information, please don't hesitate to contact our Customer Care team via live chat or at clientcare@zizovdiamonds.com.

Lab Grown Diamonds

Lab-grown diamonds are created in controlled environments, while natural diamonds are formed beneath the Earth's surface. Both are chemically identical and come with their own unique characteristics.

Yes, all our diamonds are ethically sourced and certified conflict-free. We are committed to responsible and sustainable practices in our diamond selection.

Our custom design process involves collaborating with our experts to choose the perfect diamond, metal, and design. We create a 3D rendering for your approval before crafting the final piece.

Still Have Questions?

We're here to assist you. If you can't find the information you're looking for in our FAQs, please feel free to get in touch with our friendly team for personalized assistance.

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