How does Zizov Diamonds handle shipping, delivery, and packaging?

At Zizov Diamonds, we proudly offer worldwide shipping, ensuring our exquisite jewelry reaches you no matter where you are. Delivery times vary depending on location; within Europe, orders typically arrive within 1-2 days, while international deliveries may take slightly longer. We also provide free shipping on all products, fully insured at no extra cost for your peace of mind.Each piece of jewelry is thoughtfully packaged in luxurious materials, reflecting the beauty and elegance of our brand. Once your order ships, you'll receive a tracking number to monitor its progress.If you need your order by a specific date, such as for a special occasion, let us know during checkout or contact our customer support team, and we’ll prioritize timely delivery.For any additional questions, feel free to reach out—we're here to assist!

What is Zizov Diamonds' exchange and warranty policy?

We offer hassle-free exchanges within 14 days of receiving your order, as long as the security tags remain intact. Additionally, we provide a complimentary 2-year limited warranty on all fine jewelry purchases, covering manufacturing defects such as loose stones, broken clasps, or damaged chains.Please note, the warranty does not cover normal wear and tear, resizing, lost stones, or alterations made by external sources.

Can I return or resize a customized piece?

Customized products, such as rings or necklaces made to your specifications, are not eligible for refunds or returns unless they have manufacturing defects or measurement discrepancies. In such cases, they can be returned for adjustment or repair within 30 days. Resizing is available within 24 months of purchase and typically takes up to 3 weeks to complete. Please contact our Customer Care team for assistance.

What is the difference between lab-grown diamonds and natural diamonds?

Lab-grown diamonds are created in controlled environments, while natural diamonds are formed deep beneath the Earth's surface over millions of years. Despite their different origins, both are chemically, physically, and visually identical.Lab-grown diamonds are often a more sustainable and affordable option, while natural diamonds carry unique rarity and a connection to Earth's history.If you have questions about which diamond type is right for you, feel free to contact us for personalized guidance!

Can I request engraving on my jewelry?

Yes, we offer engraving services for many of our jewelry pieces to make them even more special. If you'd like your item engraved, simply add the engraving details (e.g., text, font preferences) to the "Order Notes" section during checkout.Please note that engraved items are considered customized and may not be eligible for returns or exchanges unless there are manufacturing defects. For any questions or special requests, feel free to contact our Customer Care team—we’re happy to assist!

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