Warranty & returns
It is our promise that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please live chat our Customer Care team or reach out to us at email@example.com so we can get this taken care of for you!
We stand behind the quality of our pieces. Zizov Diamonds offers a complimentary 2 year limited warranty on all fine jewelry purchases. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, or cracked stones. Resizes, lost (big) centre stones or stolen pieces are also not covered by this warranty.
For issues with any of your Zizov Diamond pieces, reach out to us to get instructions on how to proceed with your repair. For in-store orders, please contact firstname.lastname@example.org and our Customer Concierge Team will assist in initiating your repair or resizing.
(Please kindly note that any work performed on our pieces by anyone outside of Zizov Diamonds will void this warranty.)
Returns are accepted free of charge within 14 days of the date you receive your item(s). All of our jewelry have security tags attached to them, and if this is removed or tempered with, your right of return is voided. If you wish to return an item please reach out to us for further instructions.