General

Do you have a catalogue?
Unfortunately, we do not have a catalogue. However our wide range of products, along with all the appropriate information can be found on our Instagram or in our shop in Antwerp.
What do I do if I forget my password?
If you forget your login password, you can go to the Login Page and click on the Forgot Password link and follow the instructions given.
How safe is it to shop/pay online in your website?
All electronic payments are made on our banking partner’s website, which makes use of 128-bit encryption and SSL (Secure Socket Layer) technology. This ensures all information that you provide are securely transferred between the bank’s server and your browser.

For further information on how we use the details you provide, please go through our Privacy Policy.
Where can I buy Zizov Diamonds jewelry?
Zizov Diamonds is available only via this website, or in our shop on De Keyserlei 38, 2018 Antwerp, Belgium.
How do I receive emails or information on upcoming new product or promotions?
Simply join our VIP-newsletter so you will be informed instantly when we have promotions.
I lost a beloved piece, can you help me replace it?
Some pieces on a jewelry can be replaced. Just email us a picture so we can see how we can help you.

Shipping

Is it safe to mail jewelry?
Yes, we ship our jewelry by trusted carriers such as FedEx and USPS. All our shipments are fully insured by Zizov Diamonds.
Is shipping free?
All orders above €1000 or higher receive free standard shipping. Below € 1000 we charge € 25 for insured shipping.
Do you ship internationally?
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please contact us for details.
What are my shipping options?
We ship our jewelry by trusted carriers like FedEx and USPS, depending on the destination. Contact us for more info.
How long does it take to get my order?
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
How do I track my order once it has been shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.
Am I liable for my jewelry order while it is being shipped?
You are not liable for your jewelry order while it is being shipped. All our shipments are fully insured by Zizov Diamonds.
If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.

Returns & Warranty

What is your return policy?
Zizov Diamonds unfortunately does not have a return policy. Feel free to contact Zizov Diamonds to get more information about this policy. 
Do you offer a warranty on your products?
Yes, we offer a limited lifetime warranty on all Zizov Diamonds products. Zizov Diamonds stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than Zizov Diamonds will immediately void the warranty.
How do I cancel an order once it has been submitted?
If for any reason you wish to cancel your order, please contact Customer Service. There is a 20% restocking fee for the cancellation of any Special Order items.
How long will I have to wait for a refund?
Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase. Please take into consideration that the 35% deposit will not be reimbursed when cancelling an order.
 

Orders & Repairs

What are my payment options?
We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal, Ideal, Bancontact. In your shop you also can pay cash up to € 3000. More than € 3000 cash is not allowed by Belgium law.
Can I resize my ring? Is there a fee?
Resizing is covered by our limited lifetime warranty. There is no fee.
Do you offer repair services?
We do offer repair services under the lifetime warranty for manufacturer defects.